Arkan Integrated Solutions, a leading provider of unified communications and contact center solutions in Egypt, has partnered with Avaya to provide Egyptian businesses with the advanced technologies they need unify and elevate their customer and employee experiences.
The move comes in response to increasing customer demand among Egyptian consumers and workers for unified, consistent experiences across a broad number of digital touchpoints, including web, mobile, IVR, chatbot, and voice-controlled devices. Gartner predicts that by 2021, at least one-third of enterprises will have deployed a multiexperience development platform to address these new digital touchpoints and interaction types to deliver great customer and employee experiences.
Together, Arkan and Avaya will help Egyptian organizations align both customer and employee experiences with fit-for-purpose apps and technologies.
“In Egypt, we have seen a shift in focus from individual channels or applications to the overall impact of the user experience across the digital user journey – whether that means employees being able to work seamlessly from anywhere or customers wanting to do business via new applications,” said Hussam Fawzy, Arkan Integrated Solutions Chairman.
“By partnering with Avaya, we can offer our customers a wider choice of solutions that will address these emerging business needs, while helping them to enhance efficiency and delivering richer overall experiences.”
Ahmed Fayed, Country Manager – Egypt & Libya, Avaya, added: “As we continue to invest in Egypt, one of our key focus areas is enabling partner growth with solutions that solve genuine customer challenges. Partners like Arkan have been at the forefront of embracing that opportunity for many years, and we are delighted to share their vision for enabling Egyptian organizations to meet the needs of the emerging digital economy.”