- Muhammad Jisraha: 200% growth rate of our business in 2023 and we manage 20 thousand delivery drivers
- Muhammad Sadiq: Our smart solutions lead to an increase in average driver productivity by 40% and reduce tampering levels to less than 5%.
- Hassan Jisrha: We succeeded in reducing returns by more than 80% and operating costs by 30%.
By : Bakinam Khaled
Robust, the Egyptian technology startup specializing in developing delivery and logistics services solutions using artificial intelligence (SaaS), revealed its future plan to enhance its presence in the markets of the Arabian Gulf region during the year 2024, especially in Saudi Arabia and Kuwait, by opening offices within... Its strategy for regional expansion and providing its smart solutions to develop smart delivery services came after its recent success in closing a $3 million financing round led by Silicon Badia, with the participation of Razm Investment, Flat6Labs, and Saudi angel investors.
This was stated by Mohamed Jisrha, founder and CEO of Robust. He said that the company succeeded for the first time in automating all operations of delivery services by 100% so that no human intervention takes place, from the moment he receives the order from the customer until he receives the order, with the application The best standards in selecting drivers, which led to gaining the confidence of both companies and drivers in the integrity of our solutions, which contributed to our success in many major brands relying on our smart solutions, including, for example, all “Buffalo Burger” branches, “Al-Ezaby” pharmacies, and “Gamlaty.” In regional markets including Egypt, Saudi Arabia, Kuwait, Morocco, and Tunisia.
20 thousand drivers
He added that Robust currently manages more than 20,000 delivery drivers through its smart delivery services system, serves nearly 10 million unique customers, and automates more than 40 million orders. Robust has also succeeded in increasing its annual business volume by 200% during the year 2023, compared to the year 2022, and plans to use the new investment it obtained to transfer this achievement across the entire delivery market in the Middle East and North Africa region, while developing solutions for e-commerce and the middle mile by providing automated tools tailored to the needs of each customer.
Reduce operating cost
Regarding the most important benefits of the smart solutions provided by Robust, Mohamed Ali Sadiq, co-founder and chief technology officer (CTO) of Robust, said that after a comprehensive study of the Egyptian delivery services market and monitoring all problems and limitations, we have designed innovative algorithms, using artificial intelligence techniques, that allow all... Business institutions achieved a qualitative leap in developing their delivery services, as “Robopost” helped customers double the speed of delivery by eliminating poor efficiency, and also reduced returns by more than 80% and operating costs by 30%. With tight control over drivers’ trips, Robust customers witnessed an increase in On average driver productivity of 40% and tampering levels of less than 5%.
Best standards
He added, “By leveraging our proprietary machine learning system, we have set higher standards for best practices, by innovating pre-delivery technology, which provides accurate automatic dispatch thanks to automated decision-making within the store, in addition to “smart itineraries” for drivers based on text addresses. , which is ideal for phone calls, which account for nearly 70% of orders, along with instant fleet payrolls, customer heat maps and analytics to help boost customer satisfaction. Robust also delves into the smallest details of operations while controlling the fleet with artificial intelligence to ensure advanced detection of any tampering attempts.
Real added value
For his part, Dr. Hassan Jasraha, co-founder of Robust, said that it is the first time that an Egyptian technology company has succeeded in redefining the meaning of automated delivery operations by applying our technology to the smallest details for our customers, allowing them to focus on their core activity while ensuring that they obtain analysis. A detailed periodic report on the efficiency of drivers’ performance, allowing them to reward serious ones, and reducing complaints from users, explaining that we provide our smart solutions to our customers through the concept of a unified monthly subscription to obtain the service “SaaS”, regardless of the number of drivers the customers have.
He added that the company plans to enter into the field of automation of smart delivery services for the e-commerce sector, both in the “B2C and B2B” sectors, as it is a very large sector and needs more regulation in order to provide a real and distinctive added value to all parties concerned and to give our customers full control over their fleets, whether cars or scooters or bicycles, enhancing drivers’ productivity in addition to raising the level of customer satisfaction with delivery services.
