• Group CEO shares insights at the Roundtable with his H.E. President Abdel Fattah El-Sisi

• MoU signed with ITIDA, with a commitment to increase workforce to 5,000 collaborators by 2026

By ; Mohamed Elkholy

ntelcia, a global leader in customer experience services and IT outsourcing services, announced the signing of a strategic Memorandum of Understanding (MoU) with the Information Technology Industry Development Agency (ITIDA) during its active participation in the Global Offshoring Summit, held in Cairo on November 9–10. The event gathered top decision-makers and industry leaders from around the world to discuss the future of the offshoring and IT services sectors.

Intelcia’s participation in this high-profile event reaffirms the company’s commitment to strengthening Egypt’s position as a regional and international multilingual hub for outsourcing and IT services, while reinforcing its role as one of the key investors in local talent and advanced digital capabilities.

During the summit, Karim Bernoussi, Co-founder and CEO of Intelcia Group, took part in a high-level Presidential Roundtable alongside other senior executives to share Intelcia’s success story in Egypt and its vision for the future.

“We are proud to take part in the Global Offshoring Summit in Cairo and reaffirm our commitment to supporting Egypt’s economic growth and creating meaningful career opportunities for talented youth,” said Karim Bernoussi, Co-founder and CEO of Intelcia Group. “Our expansion in Egypt is not just geographical—it is a core pillar of our global sustainable growth strategy, as Egypt offers a promising business environment and a highly capable, innovative workforce.”

The summit also featured the official signing ceremony of the MoU between Intelcia and ITIDA, in the presence of Egypt’s Prime Minister HE Dr. Mostafa Madbouly, Minister of Communications and Information Technology HE Dr. Amr Talaat, and ITIDA CEO Eng. Ahmed El-Zaher. The agreement underscores Intelcia’s plans to double its workforce in Egypt, targeting approximately 5,000 employees by the end of 2026, and its continued investment in job creation for Egyptian talent across customer experience, technical support, and advanced digital services.

Eng. Ahmed El-Zaher, CEO of the Information Technology Industry Development Agency (ITIDA), said: “We consider every new center and every expansion within this sector as a commitment to growth and to unlocking its full potential.” He added “The Memorandum of Understanding signed with Intelcia, one of the leading outsourcing companies that has chosen Egypt as a strategic hub for its operations in the region, reflects the confidence that global companies place in Egyptian talent, multilingual capabilities, and the attractive digital investment environment provided by the Egyptian government.”

Nidal Afid, Intelcia Regional COO for the Americas and English-Speaking Markets, added: “Egypt has become a cornerstone in our global ecosystem, thanks to its strategic location and outstanding human capital that enable us to deliver world-class services. We are confident that our continued investments in Egypt will further boost our competitiveness and fuel long-term sustainable growth in the region.”

Intelcia Egypt currently serves both offshore and nearshore clients across the U.S., Europe, and the Gulf region, offering services in eight languages, further cementing Egypt’s role as a regional center of excellence.