§
Dubai : Faten ElKholy
Avaya, a global leader in customer experience solutions, will be participating in the 2023 edition of GITEX Global to showcase the transformative capabilities of artificial intelligence (AI) in delivering exceptional customer and employee experiences. Avaya’s presence at the event will include demonstrations of vertical-specific use cases that highlight the power of AI throughout the customer journey.
During GITEX Global, Avaya will demonstrate solutions that leverage AI to reimagine the delivery of customer and employee experiences. These solutions will show how organizations can adopt AI technologies without disrupting existing operations. Nidal Abou-Ltaif, Senior Vice President – Global Head of Sales at Avaya, emphasized the importance of AI in enhancing customer experiences and highlighted Avaya’s role as a trusted partner in enabling organizations to integrate generative AI technologies.
At GITEX Global 2023, Avaya will showcase how organizations – both public and private – can empower their teams with advanced AI tools to better serve customers, as well as empower customers to create their own preferred journeys across multiple touchpoints. The solutions, demonstrated through real-world scenarios, will also reveal how existing investments can be expanded with new capabilities to deliver an even better experience.
The use cases Avaya will demonstrate at its stand at GITEX include The Future of Experience, Powered by Generative AI: Equating the creation of experiences to an art form, and mirroring generative AI’s disruptive effects on creative disciplines, Avaya will demonstrate how generative AI can sit at the heart of customer experience transformation, touching everything from agent experience to customer satisfaction to operations.
Hybrid AI:
Enabling organizations to build on top of what they already have, the Hybrid AI solutions being demonstrated by Avaya at GITEX use a combination of traditional chatbots and generative AI tools. These solutions highlight seamless handover between bots – and then onto the agent – as well as how generative AI “hallucinations” can be contained by placing them within the sandboxes of existing bot decision trees.
Next-generation employee experiences powered by AI:
Going beyond knowledge management, Avaya will demonstrate how advanced AI tools can help monitor and aid agent wellness, ensuring they stay in the best possible form to meet customer expectations. Avaya will also highlight how AI can help contact center managers easily create custom-made workflows, as well as produce advanced analytics quickly, enabling the entire organization to deliver outstanding CX regardless of changing customer preferences.
Avaya will host a number of their global technology partners and customers at GITEX, highlighting the breadth and depth of its ecosystem to elevate employee and customer experiences with AI. Avaya’s presence at GITEX Global comes in partnership with Alcatel-Lucent Enterprise, Imperium Software Technologies, Sestek among others.
Avaya’s showcase at GITEX Global will focus on empowering organizations, both public and private, to utilize AI tools for better customer service and to enable customers to create personalized journeys across multiple touchpoints. The demonstrations will include showcasing the future of experience powered by generative AI, hybrid AI solutions that combine traditional chatbots with generative AI tools, and next-generation employee experiences enhanced by AI.
In addition to the demonstrations, Avaya will host its global technology partners and customers at GITEX to highlight the breadth and depth of its ecosystem. The event will be held at the Dubai World Trade Centre from October 16 to 20, 2023.
Avaya is a trusted provider of contact center and communication solutions, delivering immersive and personalized customer experiences that drive business momentum. With Avaya’s innovative solutions, businesses have the freedom to choose their own journey and create limitless experiences for their customers.
