By : Mohamed El KHOLY

Avaya Reported its third quarter fiscal 2021 financial results plus announced it has acquired CTIntegrations.  Both press releases with details of the quarter and acquisition are available on avaya.com. 

•      Revenues of $732 million, up 2% from a year ago

•      OneCloud ARR was $425 million, up 23% sequentially

•      CAPS (Cloud, Alliance Partner and Subscription) was 40% of revenue, up from 30% a year ago

•      Software and services were 88% of revenue, down from 89% a year ago

•      Recurring revenue was 64%, flat to 64% a year ago

•      GAAP Operating income was $41 million; Non-GAAP Operating income was $146 million

•      GAAP Net income was $43 million; Non-GAAP Net income was $73 million

•      Adjusted EBITDA was $173 million, 23.6% of revenue, down 230 basis points year over year

•      Ending cash and cash equivalents were $562 million

GAAP Earnings Per Share of $0.43; Non-GAAP Earnings Per Share of $0.75

“Our third quarter represents the fifth consecutive quarter of year over year revenue growth and speaks volumes to the significant progress we’ve made on our transformational strategy.  We are executing ahead of plan and I could not be prouder of the Avaya team,” said Jim Chirico, president and CEO of Avaya.

“Annual recurring revenue, a key indicator of our progress, is outperforming our expectations, up over 275% percent from a year ago to $425 million, 64% of which is from deals greater than $1 million, consistent with our strong traction in large enterprises. Given this performance, we are again raising our ARR guidance and now expect to cross the $1 billion mark by the end of calendar 2022, about a year ahead of schedule.”

As noted in our press release, recent examples of customer successes show how we are helping organizations deliver Experiences That Matter:

CTIntegrations - the company behind CT Suite and its connectors:

Avaya today announced it has acquired CTIntegrations, a specialized contact center software development and system integration company based in Austin, Texas. CTIntegrations provides Avaya with additional digital capabilities for its extensive contact center customer base and will further enhance the Avaya OneCloudTM AI-powered experience platform.

·       This acquisition plays a key role in supporting the overall Avaya OneCloud platform beyond CCaaS, so customers can take full advantage of Avaya’s composable cloud platform with additional building blocks for solutions optimized to address their specific needs.

·       CTIntegrations has been part of the Avaya DevConnect partner ecosystem, bringing deep expertise in the Avaya OneCloud platform and an understanding of its customers’ evolving needs. Many current Avaya customers are currently benefitting from CT Suite capabilities that integrate into their Avaya contact centers today.